Customer Service Agent - Korean

To support a growing customer base, the full-time Customer Service Agent - Korean will provide remote assistance during morning shifts, handling customer inquiries via phone, email, and social media while ensuring efficient communication and resolution of issues. Key responsibilities Manage and resolve customer inquiries through phone, email, and social media, ensuring high-quality communication Provide accurate information and solutions to customer complaints, following up to ensure resolution Collaborate with the Operations Department as needed while maintaining records of customer interactions Required qualifications Previous experience in User Support or Customer Service roles High proficiency in Korean (oral & written) and fluency in Spanish or English Experience using Zendesk is preferred Must reside in Brazil Strong organizational and time-management skills with the ability to handle multiple tasks simultaneously