Customer Service Agent: Italian (11:00 - 20:00) (Fully Remote)

• We love our customers and always aim to provide the best service.
• If you like working at home, this job is for you!

What you will be expected to do:

• Customer service by phone, email, or social media for solving any incidents generated daily.
• Manage and efficiently handle incoming calls and chats to ensure high-quality communication with clients.
• Handle customer complaints, provide appropriate solutions and alternatives, and follow up to ensure resolution.

About you:

• Previous experience in User Support or Customer Service is highly valuable.
• High Italian level (oral & written) and fluent in Spanish or English.
• Skilled at planning, organizing, prioritizing, and executing simultaneous tasks.
• Home office (100% remote position).
• Great work environment with a young, international team.
• 40% discount on all Fever events and experiences, plus health, dental, life insurance, Gympass, meal and transport allowances.

Fever

Fever is a global live-entertainment discovery platform that connects users with events and experiences. The company has a young, international team of diverse and hardworking professionals, with a culture that values humility, learning, and adaptability.