Customer Service Agent for Sporting Company (Remote Job)

Job Description

We are seeking a highly skilled and experienced Customer Service Representative to provide exceptional support to customers of a leading e-commerce sporting company. As a representative, you will deliver first-call resolution with white-glove service, respond to customer inquiries, resolve issues, and provide product information. This is a remote position that offers flexible scheduling and a range of benefits.

Key Responsibilities:

• Deliver first-call resolution with white-glove service to customers
• Respond to customer inquiries, including “where’s my order?” calls
• Assist customers with product questions and provide information on products and services
• Place new orders and volume orders, and handle existing orders, including returns and replacements
• Provide store-specific support and track shipments
• Offer gift card and loyalty card support
• Disposition all calls in a timely and professional manner

Requirements:

• Excellent communication and customer service skills
• Ability to work in a fast-paced environment and manage stress
• Patience, empathy, and strong problem-solving skills
• Ability to work independently and as part of a team
• Reliable internet connection and quiet workspace
• Must be able to pass a background check and drug screening
• Must be able to work 15-20 hours a week (some clients have weekend requirements)

Technical Requirements:

• Minimum computer specifications or better as needed by the client (laptop or desktop)
• USB headset with microphone (required for certification training)
• Hard-wired broadband internet service via DSL, Cable, or Fiber Optic connection
• Phone service
• Call center noise-cancelling phone (must be purchased by the representative)

Benefits:

• Flexible scheduling and remote work arrangements
• No commute or gasoline expenses
• Ability to take your job with you (even if you have to relocate)
• Comfortable work-from-home environment
• Opportunity to establish yourself in the customer service telecommunications industry
• Eliminate the stress of transportation, time commuting, and work clothes expenses