Providing comprehensive support to members, the full-time Customer Service Advocate will assist with medical and pharmacy benefits, eligibility, and claim resolution in a remote capacity, ensuring a positive healthcare experience. Key responsibilities Assist members with inquiries related to medical, vision, dental, and pharmacy plans, documenting their questions and issues Utilize multiple databases to refer and enroll members in appropriate internal programs based on their needs Educate members about healthcare benefits and assist them in maximizing the use of community services and support programs Required qualifications High School Diploma / GED or equivalent work experience Must be 18 years of age or older 1+ years in a customer service environment Proficiency with Windows PC applications and Microsoft Office tools Ability to work full-time (40 hours/week) with flexibility for shift schedules during business hours
Customer Service Advocate in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.