Working remotely in Indiana, the full-time Customer Service Advocate will respond to customer inquiries regarding benefits, eligibility, and claims, while guiding clients through health care options and assisting with appointment scheduling. Key responsibilities: Resolve customer service inquiries on the first call by identifying the assistance needed Educate customers on consumer-driven health care topics to help them select benefit plans and providers Assist customers in navigating online resources and encourage self-sufficiency Required qualifications: High School Diploma / GED or equivalent work experience Must be 18 years of age or older 1+ years of phone-based customer service or call center experience Experience with Windows PCs and ability to navigate complex computer systems Availability to work full-time, Monday through Friday, with potential for overtime and weekend shifts during peak periods
Customer Service Advocate in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.