Customer Service Advocate II

Providing support in a remote environment, the full-time Customer Service Advocate II will manage member, provider, and broker inquiries regarding product information, claims resolution, and eligibility while delivering exceptional customer service in a call center setting. Key responsibilities Resolve inquiries by gathering and researching information, examining claim submissions, and verifying accuracy in accordance with policies and procedures Educate customers on health, financial, and self-service programs while documenting all interactions according to departmental procedures Prioritize workflow and multitask efficiently to meet performance goals in a fast-paced environment Required qualifications High School Diploma or GED Three years of customer service experience Experience in a call center customer service role or familiarity with medical or insurance terminology is preferred Demonstrated PC navigation and data entry skills Ability to effectively communicate and provide positive customer service under demanding circumstances