Customer Service Advocate I

Providing essential support in a remote environment, the full-time Customer Service Advocate I will manage inquiries from members, providers, and brokers regarding product information, claims resolution, and billing questions while delivering education about health and financial programs. Key responsibilities Resolve member, provider, and broker inquiries via phone and written correspondence by researching and validating claim submissions Educate customers on product benefits and limitations, interpreting contractual language as needed Maintain accurate customer records and participate in ongoing education related to services and industry topics Required qualifications High School Diploma or GED Less than one year of customer service experience Familiarity with medical or insurance terminology is preferred Successful completion of provided training Demonstrated PC navigation and data entry skills