Customer Service/ Administrative Assistant

Customer Service RepresentativeOur client, a growing construction services provider in Charlotte, is seeking an Customer Service Representative with strong administrative assistance experience to join their team Essential FunctionsCustomer Service dutiesHandle incoming calls, emails, and company related correspondence daily, including customer inquiries and complaints, routing inquiries/requests to appropriate individual/department for response, following up and providing any coordination necessary to ensure response occurs in timely, efficient manner.Assist customers with immediate needs and help employees with tasks related to customer requests.Assist with ARTrack paperwork, process new work/projects, change the status of work/projects, complete CUs, create invoices for all jobs and keep a detailed record of start and end dates in a separate log.Working on and submitting proposalsPerform other duties as required and/or assigned.Assist and support field management on projects and daily business needs.Minimum Qualifications3 years of related clerical or administrative experience related to work orders and invoice processing.Abilities to perform duties associated with scheduling, prioritizing work orders, and payroll.Ability to establish and maintain strong relationships and deliver exceptional customer service experience to both internal and external customers.Ability to effectively take action to solve problems while exhibiting sound judgement.Excellent written and verbal communication skills.Ability to be results-oriented, taking initiative to make things happen, accept accountability, and have a "can do" attitude.Advanced proficiency in Microsoft Office applications.