Customer Sales Support

Job Description
Customer Sales Support
Chula Vista CA
Onsite
Contract - 1st Shift, 5/40
Hours: Monday - Friday, see below
Pay Rate: $29.30/Hr. Required Qualifications: Customer Sales Support

• Bachelor's degree.
• U.S. Citizenship required.

Position Summary: Customer Sales Support

• Supports the sales team and customers by managing inquiries, processing orders, coordinating communications, and ensuring a smooth sales experience.
• Assists with global airline nacelle support needs.
• Responds to customer inquiries, follows documented procedures, collects data, and provides information to resolve concerns.
• Works within a high-performance team environment supporting 24/7 global operations.
• Performs customer account management responsibilities.

Responsibilities: Customer Sales Support

• Support airlines, airline MRO facilities, and brokers with aftermarket spares orders and customer service activities.
• Provide support for navigation and use of the global Spares and Technical Service Customer Portal.
• Communicate with customers by phone and electronic methods regarding products, services, and inquiries.
• Support credit release activities and invoice payment requirements.
• Process customer orders and quotes according to standard work procedures.
• Route inquiries to the appropriate department or personnel when needed.
• Provide daily work output reports to management.
• Participate in continuous improvement activities.
• Maintain customer interaction and transaction records in ERP systems, Microsoft Dynamics CRM, and Salesforce.
• Coordinate with provisioning, shipping, and inventory warehouse teams to expedite or trace shipments.
• Provide excellent customer support to maintain customer satisfaction.
• Maintain knowledge of company products and services to support customers effectively.

Preferred Qualifications: Customer Sales Support

• 2 to 4 years of experience in customer relationship management, business processes, order management, and customer support.
• Experience using Microsoft Office applications, including Excel, Word, PowerPoint, Access, Microsoft Dynamics, and Teams.
• Participation in continuous improvement activities.
• Working knowledge of SAP or a comparable business system application.
• Additional language communication skills are helpful.

Additional Information: Customer Sales Support

• Monday through Friday schedule.
• Day-shift positions are filled first.
• Available shifts:
  • 7:00 AM to 3:30 PM PST
  • 8:30 AM to 5:00 PM PST
  • 1:30 PM to 10:00 PM PST

Meet Your Recruiter
Gina Smith
About Chula Vista, CA
Ready to take the next step in your career? Explore our job opportunities in the vibrant area surrounding Chula Vista, California! Nestled along the scenic coast of Southern California, Chula Vista offers a perfect blend of coastal charm and bustling city life. With proximity to beautiful beaches, picturesque parks like Otay Lakes County Park, and the iconic Living Coast Discovery Center, job seekers in this area can enjoy a remarkable work-life balance. Delight in the delectable Mexican cuisine of F Street, catch a performance at the beautiful OnStage Playhouse, or cheer for the San Diego Padres at Petco Park nearby. Don't miss out on the growth opportunities and unique culture that make Chula Vista a captivating place to build your career. Explore our job listings today and take the first step towards an exciting future in this dynamic region.