We’re looking for friendly, dependable, and motivated individuals to join our growing remote customer service team. This position is ideal for someone who enjoys helping people, answering questions, and creating positive experiences for clients.
As a Customer Service Representative, you’ll communicate with new and existing clients through phone and virtual appointments. You’ll help clients understand available benefit programs, assist with applications and account-related requests, and provide continued support whenever questions or changes arise.
Full training and ongoing guidance are provided, so previous industry experience is not required.
How You'll Support Clients
Your primary responsibility is to make sure clients receive clear, professional, and dependable assistance throughout their experience.
You'll regularly:
Communicate with clients through phone and video
Respond to questions and provide helpful information
Conduct scheduled virtual client appointments
Listen to client needs and determine how best to assist them
Explain available benefits, coverage, and program information
Help clients understand their available options
Assist with applications, enrollment, and required documentation
Support existing clients with account changes and service requests
Conduct benefit reviews and provide updated information
Follow up with clients when additional assistance is needed
Maintain accurate and organized client records
Build positive, long-term relationships through consistent service
What We're Looking For
We're looking for people who are approachable, professional, and genuinely enjoy working with others.
A strong candidate will have:
Excellent communication and listening skills
A friendly and professional approach
Strong customer service and relationship-building abilities
Patience when answering questions or explaining information
Good organization and time-management skills
The ability to work independently from home
Dependability and consistent follow-through
Comfort communicating through phone and video
Basic computer skills and confidence using online platforms
A willingness to learn and participate in ongoing training
Previous experience in customer service, hospitality, retail, administrative support, or another client-facing position is helpful but not required.
Candidates must also be willing to complete any licensing requirements associated with the position.
What You Can Expect
100% Remote Work provide client support from a virtual environment
Flexible Scheduling greater flexibility when organizing your workday
Comprehensive Training learn the systems, processes, and responsibilities of the position
Ongoing Mentorship receive continued guidance and support
Professional Development strengthen your communication and client-service abilities
Performance-Based Compensation earning opportunities based on individual results
Advancement Opportunities opportunities to take on additional responsibilities as you develop
Leadership Development potential pathways into mentoring and leadership positions
Supportive Team Environment stay connected with a collaborative virtual team
Make a Difference in the Client Experience
If you enjoy communicating with people, solving problems, and providing dependable support, this could be an excellent opportunity to develop your skills while working remotely.
Apply today to learn more about joining our remote customer service team.
Customer Sales Representative - Work From Home - Entry Level in Wichita at AO One Agency
This position is listed as full time and able to be worked remotely. It was posted 6 days ago.