Customer Returns and Shipping Associate
Join to apply for the Customer Returns and Shipping Associate role at Staples in Manhattan, NY.
As a Shipping Associate, you will provide exceptional customer service and support our customers’ shipping and return needs within the store. You will collaborate with your team, maintain a clean and efficient area, and engage customers to offer appropriate shipping solutions.
Perks and Benefits
- Flexible part‑time hours or full‑time schedule based on store needs
- Generous paid time off, weekly pay, and career development program
- Associate discounts on in‑store and online merchandise, services and warranty plans
- Discounts at hundreds of retailers, restaurants, and more
- 401(k) plan with a company match
- Dental and vision insurance; full‑time employees eligible for medical coverage
- Additional benefits and compensation based on qualifications and experience
Responsibilities
- Conduct full‑serve shipping and unpackaged returns activities, including customer engagement and preparing packages for 3rd‑party carriers
- Provide strong customer service for returns and shipping (e.g., Amazon returns, UPS, and other services)
- Identify customer needs and explain different shipping options
- Maintain the shipping area to ensure efficient processing and storage of packages
- Ensure supplies required for shipping and returns are in stock
- Deliver exceptional customer service to create a positive, inviting environment
- Use basic selling skills to engage and present solutions
- Be flexible on additional responsibilities such as online pick‑ups, cleaning, and other duties as assigned
Essential Skills and Experience
- Ability to work a flexible schedule based on store needs
- Engage with customers and understand their needs to drive additional sales
- Lift, push, or move materials up to 100 pounds
- Strong attention to detail, organization, and multitasking ability
- Collaborate and work cooperatively in a fast‑paced, sometimes stressful environment
- Manage conflict calmly and cooperatively
- Act with honesty and integrity regarding customer and business information
Staples does not sponsor applicants for work visas for this position.
Seniority Level
- Entry level
Employment Type
- Part‑time
Job Function
- Other
- Retail Office Equipment