Seeking a remote Customer Retention Trainer, this full-time position will develop, implement, and evaluate training programs for Customer Retention Representatives, ensuring they have the necessary skills to deliver exceptional service and meet performance goals. Key Responsibilities Design and develop training curricula for new hires and existing staff, including instructional materials Conduct group and individual training sessions, providing real-time feedback and monitoring call quality Collaborate with department supervisors to identify training needs and assist with call center support as required Required Qualifications High school diploma or equivalent; Bachelor's degree preferred 3 or more years of customer service experience required 1 year of previous training or related experience preferred Proficiency in using training software and tools Experience in a call center environment preferred
Customer Retention Trainer in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.