Customer Retention Specialist

• Proactively engage with customers to strengthen their Omnipod relationship and reduce churn.
• Focus on retention through exceptional service and product value.

Key Responsibilities:

• Make outbound calls or emails to assess satisfaction and resolve concerns.
• Share product updates and identify upsell or cross-sell opportunities.
• Track interactions in Salesforce and help execute retention strategies.
• Pay range of $26.33-$39.49 per hour plus incentives.
• Comprehensive benefits include medical, dental, vision, 401(k), and PTO.

Insulet Corporation

Insulet Corporation is a global medical device company dedicated to simplifying life for people with diabetes through its Omnipod product platform. The company fosters an innovative, customer-centric culture that emphasizes work-life balance and making a difference.