Owning customer retention for high-risk accounts, the full-time Customer Retention Specialist will manage escalations, develop save plans, and coach Customer Success Managers, all while working remotely. Key responsibilities Own retention for high-risk or high-value accounts by reviewing health signals and proactively reaching out Build account-specific save plans with clear actions and follow-up dates Serve as the escalation point for complex cancellation risks and coordinate with internal teams to resolve issues Required qualifications 3-5+ years in Customer Success, Account Management, Retention, or a related B2B customer-facing role Experience in de-escalation, negotiation, and consultative communication Proven experience coaching or training customer-facing teammates Comfortable using a CRM and analyzing account data for actionable plans Nice to have: background in subscription/SaaS/lead-gen and familiarity with churn/NRR metrics
Customer Retention Specialist in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.