Globe Life is hiring a full-time Customer Retention Representative to work remotely, Monday through Friday. In this role, you will take inbound calls from policyholders who are considering canceling and make outbound follow-up calls on lapsed policies - answering questions, explaining coverage and billing details, and finding options that help customers keep their protection. You will build rapport with callers, document each interaction, and meet individual and team performance goals.
Requirements
high school diploma or equivalent; basic Microsoft Office skills; typing of at least 30 words per minute; excellent verbal and written communication skills. Previous call center experience is preferred, and a background in insurance or sales is a plus. A quiet home workspace with reliable internet is needed for this remote role.
Schedule
full-time, Monday through Friday (remote).
Pay
competitive compensation (specific rate not published in the posting).
Benefits
- medical, dental, and vision coverage
- a 401(k) plus pension plan
- paid holidays
- parental leave
- education reimbursement
Verified as an active opening on Globe Life's official careers site (Job JR ) on October 14, 2026.
#J-18808-LjbffrCustomer Retention Representative (Remote) in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.