Handling complex customer issues, the full-time hourly Customer Resolution Specialist will serve as the primary point of contact for escalated cases, collaborating with internal teams to ensure timely resolutions in a 100% remote work environment. Key responsibilities: Resolve intricate customer service inquiries and complaints that have been escalated beyond the initial support level Collaborate with various departments to identify and implement solutions for customer issues Track and document the status of escalation cases, ensuring accurate updates in the CRM system Required qualifications: High school diploma or equivalent 3+ years of experience in a high-volume call center handling complex escalations Familiarity with Customer Relationship Management (CRM) software, preferably Salesforce Advanced mediation, conflict resolution, and de-escalation skills Strong organizational skills with the ability to manage multiple tasks in a fast-paced environment
Customer Resolution Specialist in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.