Providing remote support, the full-time Customer Resolution Specialist will manage customer care activities related to billing and patient account inquiries, ensuring excellent service and timely resolution of concerns. Key responsibilities Resolve patient inquiries and concerns through effective communication and first-call resolution Document customer interactions accurately in the Epic Electronic Medical Record (EMR) system Perform timely collections of self-pay balances and assist in establishing financial arrangements Required qualifications High School diploma or GED equivalent; Associate's Degree in a business-related field preferred One year of experience in customer service, payment collection, or medical billing, preferably in healthcare Knowledge of medical terminology and billing practices, including CPT-4 and ICD-9 coding Proficiency in Microsoft Office applications, particularly Word and Excel Experience with Epic Professional Billing preferred
Customer Resolution Specialist in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.