Customer Renewal SpecialistAutomation Anywhere is the leader in Agentic Process Automation (APA), transforming how work gets done with AI-powered automation. Its APA system, built on the industry's first Process Reasoning Engine (PRE) and specialized AI agents, combines process discovery, RPA, end-to-end orchestration, document processing, and analytics—all delivered with enterprise-grade security and governance. Guided by its vision to fuel the future of work, Automation Anywhere helps organizations worldwide boost productivity, accelerate growth, and unleash human potential.As a Customer Renewal Specialist at Automation Anywhere, you'll play a pivotal role in ensuring our clients continue to maximize value from our innovative, industry-leading solutions. In this role, you'll be responsible for managing and negotiating complex, high-value renewal contracts (typically $3M–$5M), working with senior business and technical stakeholders.
Your background in renewals owning and driving renewal outcomes for a portfolio of enterprise accounts, particularly within the SaaS or subscription space, will set you up for success. If you're ready to join a dynamic team, drive revenue growth, and make a measurable impact, we want to hear from you!This role reports to Sr. Manager, Customer RetentionLocation: San Jose, CA Office- 3 to 4 days in officeYou'll make an impact by being responsible for:Meeting or exceeding assigned objectives and quotas for renewal businessWorking closely with Customer Success, Sales, Contract Ops, and Support teams to stay updated with customer issues and problems affecting customer retentionWorking closely with the Sales Team to track any upsell or cross opportunities and ensure renewals stay on trackIdentifying "at-risk" renewal clients early in the cycle and defining and addressing issues inhibiting a successful, timely renewalEducating and effectively communicating the value of company solutions to client decision-makers, including 'C-level' business leaders, technical staff, legal, security, and operations personnel in prospective accountsMaintaining, updating, and managing all Salesforce.com renewal opportunitiesYou will be a great fit if you have:4+ years of Renewal or Customer Retention experience, carrying a quotaExperience in pricing and negotiating enterprise-sized contractsExperience using Salesforce.com as CRM requiredSoftware Sales experience; SaaS or subscription sales is preferredExperience and knowledge of AI, Automation, and/or APA preferredYou excel in these key competencies:High problem-solving ability to learn and adapt quickly, while being a self-starterTeam-oriented with the ability to succeed in an entrepreneurial environmentCommitted, enthusiastic, and coachable with a desire to thrive in a sales environmentStrong presentation and communication skills (verbal, written, and listening)Drive, conscientiousness, and perseverance to conduct outbound sales contacts dailyThe on-target earnings (base salary + on-target incentives) for this position is $120,000 - $150,000 a year. The salary ultimately offered is determined through a review of education, industry experience, training, knowledge, skills, and abilities of the applicant in alignment with market data and other factors.
This position is also eligible for equity and a full range of medical and other benefits.Ready to Revolutionize Work? Join Us.This is an opportunity to work with a global, passionate team pioneering technology that's redefining the way people work, everywhere. Join us and discover the many ways that you can have an impact, achieve your potential, and go be great.Job Segment/Keywords: SaaS, Enterprise, Agentic Process Automation, Customer Retention, Renewal, Contract Negotiation, Contract Pricing Negotiation, GenAI, APA, Customer Renewal Specialist, On-site, San JoseBenefits and perks you'll appreciate:Flexible work schedule / remote rolesUnlimited Personal Time Off12 holidays off per year4 days volunteer time off per yearEligible for 4 company Achievement days off per yearVariety of health care and well-being benefitsPaid family/parental leaveWe are a designated "Best Place to Work" for 2 years in a row! Learn more hereNewsweek's Top 100 Most Loved Workplaces in America 2023 – Learn more hereAutomation Anywhere is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email this time, we typically do not offer visa sponsorship for this position.
Candidates should generally be authorized to work in the United States without the need for current or future sponsorship.All unsolicited resumes submitted to any @automationanywhere.com email address, whether submitted by an individual or by an agency, will not be eligible for an agency fee.