Providing courteous and timely support to LSAC registrants, the part-time Customer Relationship Representative will manage candidate inquiries via telephone, email, and chat, while working remotely and being scheduled for up to 29 hours a week. Key responsibilities Develop and maintain comprehensive knowledge of LSAC services and policies to effectively assist candidates Provide proactive communication support through various channels, ensuring a professional and helpful demeanor Document candidate feedback and troubleshoot issues, escalating complex problems as necessary Required qualifications High School Diploma or GED Minimum of 2 years of customer service experience Strong verbal and written communication skills, including grammar and proofreading abilities Proficiency in Microsoft Office, Windows, Adobe Acrobat, and Excel Ability to maintain professionalism and work well under pressure in a fast-paced environment