Overview
Join a dynamic and growing team dedicated to simplifying home improvement and delivering top-tier customer support across multiple channels. This is a full-time, remote opportunity for residents of the following states:
AL, FL, GA, ID, IA, IN, KS, LA, MI, MS, MO, NE, NV, NC, ND, OH, OK, PA, SC, SD, TX, TN, UT, VA, WV, WI, WY .
Responsibilities
- Handle a high volume of inbound/outbound calls in a timely, professional manner
- Identify, research, and resolve customer needs related to home improvement projects and financing options
- Follow communication scripts while maintaining a natural and empathetic tone
- Assist clients (contractors, lenders, homeowners) through various service-related requests and escalations
- Manage service requests through multiple digital platforms, ensuring timely and accurate responses
- Use internal systems to document, escalate, and track customer issues
- Work cross-functionally with internal departments to fully resolve customer concerns
- Participate in training, special projects, and team meetings as assigned
- Ensure full compliance with company policies and applicable financial regulations
- Maintain a positive, solution-oriented attitude at all times
Qualifications
- Minimum 1 year of customer service/call center or office experience required
- 1+ years in financial services, home improvement, or sales is a plus
- Experience with CRM tools and Microsoft Office Suite
- Technical proficiency with the ability to troubleshoot basic software and connectivity issues
- Strong verbal and written communication skills
- Ability to type at least 35 WPM accurately
- Self-motivated, dependable, and able to work independently
- Must pass a background check in compliance with state and federal laws
- Previous remote work experience preferred
- Previous experience with Five9 phone system a plus
Work Schedule & Compensation
- Hours: Full-time, 40 hours/week
- Set Shifts: Schedule 1: Sunday-10a-2p, Monday, Thursday, and Friday-2:30p-12:00am EST. Off Tue/Wed. Schedule 2: Sunday-1p-5p, Monday, Tuesday and Wed 3p-12:00a EST. Off Thursday/Saturday
- Training: Paid, 2 weeks, Monday–Friday, 8:00 AM – 5:00 PM CST
- Pay: Starting at $15/hour + $1/hr shift differential for nights/weekends
- Status: Full time – Benefit (40 hrs) eligible 1st of month after 60 days
Equipment & Work Environment
- Company-provided equipment for full-time, permanent employees
- Must have a secure, high-speed internet connection and dedicated workspace
Ready to make a difference from the comfort of your home? Apply now to join a supportive, forward-thinking team where your customer service skills make a real impact in the home improvement industry.
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