Providing first-line support for customer inquiries, the full-time Customer Relations Representative will manage routine and moderately complex customer issues remotely while ensuring brand reputation is protected through effective de-escalation and troubleshooting. Key responsibilities Address routine customer service situations and provide first-line support for crisis-level issues Troubleshoot customer technology issues related to promotions, mobile app, and online ordering Document customer inquiries within a ticketing system and escalate complex issues as needed Required qualifications High School diploma or GED required Minimum of 2 years' customer service experience required Preferred 2 years of Help Desk or Call Center experience Ability to maintain confidentiality of consumer and proprietary information Proficiency in navigating various software and computer systems