Supporting the Lowe's Executive Office, the full-time remote Customer Relations Case Manager will manage complex escalated customer issues, ensuring timely resolutions while collaborating with various stakeholders. Key responsibilities Represent Lowe's Executive Office in all communications with customers, maintaining professionalism throughout the lifecycle of escalated issues Document interactions and manage sensitive customer relationships, ensuring accurate records and effective case management Analyze cases independently to identify failure points and negotiate resolutions with customers and business partners Required qualifications High school diploma or GED, or equivalent years of experience in lieu of education requirement 3 years of customer service experience 1 year of contact center experience