- Johnson Service Group (JSG) is a nationally recognized professional staffing and recruiting firm that is looking for an experienced Customer Relations Analyst to fill a one-year contract assignment in the Naperville, IL area. This position may require some bending, lifting, climbing, prolonged sitting, prolonged walking, walking on gravel or crawling when necessary. Date: 10/27/2026 Job Title: Customer Relations Analyst 3 Work Location: Naperville, IL Requirements Qualifications:
- Bachelor's degree in business, marketing, data analytics, or a related field.
- A master's degree is a plus.
- 10-15 years of experience in customer relations analysis, customer experience, or a related role, with a strong history of analyzing complex customer data and driving data-driven improvements.
- Proficiency in advanced data analysis and data visualization tools, such as Excel, Tableau, or similar software.
- Exceptional analytical and problem-solving skills, with the ability to extract deep insights from complex data.
- Excellent communication skills, both written and verbal, to convey complex data insights effectively to diverse audiences.
- An extensive customer-centric mindset with a genuine passion for understanding and addressing customer needs and concerns.
- In-depth knowledge of CRM software and data collection tools.
- Strong project management skills, meticulous attention to detail, and the ability to manage and prioritize multiple initiatives.
- Adaptability to evolving customer engagement processes, methodologies, and technologies.
- Exceptional collaboration and teamwork skills to work with cross-functional teams to implement data-driven improvements and enhance the customer experience.
- Collect and analyze customer data, including transaction history, feedback, demographic information, and behavioral patterns.
- Identify complex patterns, trends, and correlations in customer behavior and preferences.
- Review and interpret customer feedback from various sources, including surveys, reviews, and customer service interactions.
- Extract advanced insights and actionable recommendations to improve customer experiences.
- Lead the segmentation of the customer base based on various criteria, such as demographics, behavior, purchase history, and psychographics.
- Customize and personalize engagement strategies for different customer segments.
- Create and maintain detailed customer profiles that encompass preferences, needs, purchase history, and potential pain points.
- Develop and lead strategies to measure and improve customer satisfaction levels through surveys, feedback analysis, and continuous monitoring.
- Collaborate with cross-functional teams to implement improvements.
- Investigate complex root causes of customer issues or concerns, identifying areas for improvement in products, services, or processes.
- Collaborate with teams to implement data-driven changes.
- Develop comprehensive recommendations and strategic action plans based on data analysis and insights.
- Propose and lead changes in products, services, or processes to enhance customer experiences.
- Communicate findings and insights to relevant teams, executives, and stakeholders through detailed reports and presentations.
- Provide regular updates on customer satisfaction and feedback trends.
- Provide expert support for customer engagement strategies, helping to personalize communication and outreach based on data-driven insights.
- Collaborate with marketing and customer service teams to optimize engagement.
- Lead the use of customer relationship management (CRM) software, advanced data analytics tools, and emerging technologies to streamline data collection, analysis, and reporting.
- Provide phone-based customer service in a high-volume environment walking customers through SARP enrollment, billing, and account questions.
- Work with internal and external partners and collaborate with cross-functional teams to gather and document business requirements for customer relationship enhancements.
- Analyze and identify customer trends and patterns to recommend improvements to the effectiveness of the company’s customer service strategy.
- Develop training materials to support customer service processes and knowledge sharing. Manage workflow to support customer service operations.
- Maintain accurate documentation of customer service configurations, processes, and workflows to support ongoing system management and knowledge sharing
Customer Relations Analyst 3 in naperville at Unknown Company
This position is listed as contract and onsite.