Customer Portal Administrator

Required Skills & Experience

• 2+ years of experience working with customer A/R and invoicing portals

○ Ariba, Cortex, HSN, Open Invoice, SAP Fieldglass

• Accounts receivable experience

○ Collections, processing invoices, etc.

• Strong proficiency in Microsoft Excel and other Microsoft products

• Excellent communication skills with the ability to work effectively across multiple departments and various levels of management

Job Description

A large chemical manufacturing client of Insight Global is seeking a Customer Portal Administrator to support the Accounts Receivable and Customer Service department. This person will be responsible for managing multiple customer portals and ensuring proper invoice processing within. They will maintain a list of uploaded invoices to track their status, generate and submit to the Supply Chain VP and Customer Service Director a weekly report of unapproved invoices and resolution attempts made, partner with AR, AP, and Customer Service to resolve invoicing disputes, and continuously update portal instructions to maintain up-to-date customer contact information. This role will be hybrid, with work from home days on Monday and Friday.