Customer Phone Support Agent

Providing timely and accurate assistance to customers, the full-time Customer Phone Support Agent will serve as a primary contact by phone, addressing technical and manufacturing inquiries while maintaining clear communication throughout the customer and order lifecycle in a remote environment. Key responsibilities Review customer drawings and specifications to ensure alignment with production capabilities Resolve customer issues within established processes and escalate when necessary, maintaining ownership of interactions Document customer interactions accurately and collaborate with internal teams to address questions and order issues Required qualifications Minimum 1 year of experience in customer service, technical support, or manufacturing-related fields Ability to explain technical information clearly to customers with varying levels of experience Comfortable providing live support by phone in a fast-paced environment Strong organizational skills with the ability to accurately document customer interactions Ability to work independently in a remote setting with minimal supervision