Customer Order Specialist

Customer Order SpecialistAs a Customer Order Specialist, you will play a vital role in ensuring customer satisfaction by providing accurate and timely support. You will conduct system training sessions, prepare customer quotes, and handle both non-stock and emergency orders efficiently. Your role will involve monitoring order status, communicating project updates, and resolving financial discrepancies.ResponsibilitiesConduct ongoing system training sessions with the team.Prepare and provide customer quotes.Process non-stock orders within 48 hours and handle all emergency orders.Monitor and update order status, ensuring past due orders are completed daily.Perform daily sourcing activities.Communicate upcoming projects to the team.Resolve accounts payable and accounts receivable issues.Request and process order revisions.Review open orders regularly.Expedite material and ensure timely customer inquiry responses.Work on OSD&D reports.Track orders and maintain accurate records.Complete and manage SMAA forms, providing alternate materials for discontinued items.Fulfill SQAD requirements by obtaining necessary documents from customers.Essential SkillsOrder entry and management experience.Familiarity with Microsoft Office.1-3 years of experience in customer service or order management.Self-motivated with strong problem resolution skills.Good follow-up and professionalism.Proficiency in customer service, order tracking, computer skills, and inventory management.Work EnvironmentWork hours are from 7:30 AM to 4:00 PM, Monday through Friday, with occasional additional hours during busy periods. The company offers a family-oriented environment, celebrating birthdays and organizing team events. Bonuses may be provided mid-year or at the end of the year based on profitability. The company has a stable workload, being part of the utility market, and is known for its customer satisfaction tradition.Job Type & LocationThis is a Contract position based out of Chicago, IL.Pay and BenefitsThe pay range for this position is $24.00 - $26.44/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment.

Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)Workplace TypeThis is a fully onsite position in Chicago, IL.Application DeadlineThis position is anticipated to close on Sep 30, 2026.