Customer Order Proccing Associate

Customer Order Processing Associate – Import/Export

Location: Matthews, NC

Pay: $24–$26/hour

Schedule: Monday–Friday, 8:00 AM–5:00 PM

Job Type: Contract-to-Hire

We are seeking a detail-oriented Customer Order Processing Associate with experience in order processing, logistics, shipping, or import/export. This position will coordinate customer orders and domestic/international shipments while working closely with customers, Sales, Manufacturing, freight carriers, and freight forwarders.

Responsibilities

• Process and accurately enter customer orders.
• Coordinate domestic and international shipments.
• Work with freight carriers and freight forwarders to schedule pickups and deliveries.
• Prepare commercial, customs, and import/export documentation.
• Monitor orders and provide timely shipping and delivery updates.
• Resolve shipping, order, and documentation discrepancies.
• Communicate with customers and internal departments by phone and email.
• Ensure shipping documentation meets applicable requirements.

Qualifications

• Experience in order processing, logistics, shipping, or customer service .
• Import/export or international shipping experience strongly preferred.
• Knowledge of customs and commercial shipping documentation preferred.
• Strong attention to detail and organizational skills.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities in a fast-paced environment.

This is a great contract-to-hire opportunity for someone with strong customer service and logistics skills who enjoys coordinating orders and keeping shipments moving smoothly.

Equal Opportunity Employer

We are committed to providing equal employment opportunities to all qualified applicants and employees.