Working remotely, the full-time Customer Operations Representative will manage customer inquiries related to order entry, pricing, and product availability while ensuring exceptional service and adherence to order management practices. Key responsibilities: Manage customer accounts and oversee the customer support process Execute order management practices in accordance with Standard Operating Procedures (SOP) Act as a liaison between customers and internal teams to resolve issues and ensure satisfaction Required qualifications: High School Diploma/GED 1+ years of comparable Customer Service experience Proficient skills in Microsoft Office (Excel, Outlook, Word) Advanced knowledge of order management and web order entry processes Solid understanding of customer service SOPs and Sarbanes-Oxley (SOX) compliance