Customer Operations Representative

To provide comprehensive client and customer service support, the contract-to-hire Customer Operations Representative will manage project coordination, documentation, and light technical assistance while working remotely. Key responsibilities: Coordinate client mailings, approvals, and vendor production while managing undeliverable communications Serve as the primary contact for third-party vendor requests and maintain project documentation and communication records Provide light technical support by troubleshooting system and workflow issues and partnering with internal teams to resolve project-related challenges Required qualifications: Experience in providing client and customer service support for internal and external operations Strong organizational skills with exceptional attention to detail Ability to coordinate testing and validation for system updates and regulatory initiatives Familiarity with project documentation management and status tracking Basic technical knowledge to assist with troubleshooting system access and data issues