Customer Operations Representative - International Accounts

Customer Service Rep, B2B Charlottesville, VA 22911

Is responsible for proactive and reactive activities about domestic orders, repairs and credit returns, establishing new accounts, and responding to a wide range of inquiries from both customers and sales representatives

Enters and follows up on customer orders, and demo/sample/label requests from sales force to ensure expedient delivery Handles all service requests, providing loaners as needed Assists customers and sales representatives with returns for credit of MicroAire product Is responsible for researching applicable information and entering data to properly establish new customer accounts Educates customers and sales force on proper cleaning and sterilization techniques of MicroAire instrumentation and disposables, as well as pertinent information regarding installation and usage Cross references competitive products to similar MicroAire equipment or disposables Handles various inquiries including (but not limited to) pricing, GPO affiliation, package tracking, product material content, Medicare/Medicaid reimbursement, and financing options Processes sales leads based on market group and customer location Assists Accounts Receivable group in researching unpaid or short paid invoices Establishes access to the proprietary section of the MicroAire web site, and trains customer and sales representatives in navigating the site At least 2+ years of experience communicating with commercial customers in a professional setting.

Good customer service skills Proficient in MS Excel, Word and Outlook Must have the ability to handle difficult situations while maintaining or exceeding customer expectations

We are an equal opportunity employer, and we are an organization that values diversity. We welcome applications from all qualified candidates, including minorities and persons with disabilities.