Leading and optimizing Support and Professional Services teams, the full-time remote Customer Operations Manager will ensure high-quality customer experiences, drive operational efficiency, and leverage AI for continuous improvement in service delivery. Key Responsibilities Manage and coach Support and Professional Services teams, setting goals and fostering a culture of accountability Design and refine workflows to enhance ticket handling and service-level agreements, while identifying and removing bottlenecks Own key performance indicators and implement initiatives to consistently meet or exceed customer satisfaction targets Required Qualifications 3+ years of experience in customer support, professional services, or customer operations, preferably in a SaaS or technology company 1-2 years of experience managing people or leading teams Strong understanding of customer service best practices and post-sales service delivery Proficiency with tools such as TeamSupport, Salesforce, Jira, and Power BI Hands-on experience deploying AI or automation in customer operations
Customer Operations Manager in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.