Customer Operations Manager

Customer Operations ManagerAs a Customer Operations Manager at Nokia, your core mission is to Deliver Better Customer Experience by Orchestrating Planning & Delivery Operations for Hyperscale Customers, Drive Improved Execution Planning, Predictability and Fulfilment.Your ResponsibilitiesYour responsibilities include:Act as OPS SPOC towards Customer team and Customer about order fulfilment and escalationsPerforms supply chain Management operationsWorks effectively in a mixed environment and uses best practices and knowledge of internal or external business issues to improve supply chain designContributes to supply chain processes and execution, profitability and efficiency meeting accurate and timely services to customers both in terms of quality and cost efficiency.Drive Demand Planning S&OP alignment with Sales/ PLM/ Supply Chain to ensure Timely Supply Planning trigger and maximum Forecast accuracySupports pre-sales by evaluating logistics requirements, planning the Logistics and supply chain execution.Contributes to logistics execution process to meet the CT and Delivery Operations business targets (includes monitor and control)Manages Order Delivery Schedule with BD Supply chain, seek improvement, Chase down Supply shortages and mitigation, Provide daily/weekly updates to the CT and/Or CustomersDrive Allocation requirement for specific customer during Supply chain shortage environmentOwn HW revenue Forecasting and alignment with Business controller In accordance to Execution plan and drive Risk Mitigation to achieve targetsYour Skills and ExperienceYou have:15+ years of experience in Supply Chain Management, Order fulfilmentBachelor's degree or equivalent practical experienceExpertise in Kinaxis, SAP, MS Office toolsProficiency in Requirement Analysis, Stakeholder management, Process ImprovementStrong communication skills and ability to manage complex relationshipsIt would be nice if you also had:Experience with AI Agentic toolsFamiliarity with Hyperscale Business and requirementMore InformationSome of our benefits in US:Corporate Retirement Savings PlanHealth and dental benefitsShort-term disability, and long-term disabilityLife insurance, and AD&D – Company paid 2x base payOptional or Supplemental life and AD&D insurance (Employee/Spouse/Child)Paid time off for holidays and VacationEmployee Stock Purchase PlanTuition Assistance PlanAdoption assistanceEmployee Assistance Program/Work Life Resource ProgramThe above benefits exclude students. Disclaimer for US/Canada Nokia Maintains broad annual base salary ranges for its roles in order to account for variations in knowledge, skills, experience and market conditions, and with consideration to internal peer equity. Check the salary ranges in the job info section for this role.

All North America job posts will post for a minimum of 7 calendar days and up to 180 days or until candidate/s identified.About UsAdvancing connectivity to secure a brighter world.Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we're advancing connectivity to secure a brighter world.Learn more about life at Nokia.Our recruitment processWe act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.

We are committed to a culture of inclusion built upon our core value of respect.If you're interested in this role but don't meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates.

Discover more about the recruitment process at Nokia.Job InfoJob Category SupplyDegree Level Bachelor's degreeJob Schedule Full timeJob Type ExperiencedJob Identification 38544Role Type Individual contributorSalary Range $90,000 till $165,000 Per annum * Plus, potential incentive/variable compensation for eligible roles.Experience level ExperiencedLocations 3201 Olympus Boulevard, Dallas, Texas, , US (Hybrid)Regular or Temporary Regular