Supporting a dynamic team, the full-time Customer Operations Engineer will design, implement, and manage on-premises and cloud-based solutions while providing expert technical support to various stakeholders in a remote environment. Key responsibilities Provide real-time inbound/outbound support for installation, certification, and troubleshooting of products and services Collaborate with Project Managers and Support Leadership to install and support SDWAN services and equipment Create process documentation and training materials to facilitate ongoing learning and troubleshooting Required qualifications Expert knowledge of SIP protocol and applications Experience with IP-related protocols such as OSPF, BGP, and MPLS Familiarity with Microsoft Teams and Cisco Webex integration with VoIP CPEs Experience in virtual cloud infrastructure, particularly VMWare Vsphere Proven ability to develop and document detailed lab test plans and reports
Customer Operations Engineer in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.