To support a growing user base, the full-time remote Customer Operations Associate will assist in resolving user inquiries, ensuring customer satisfaction with products and payment operations, while working flexible hours including nights and weekends. Key responsibilities Support and resolve user issues and inquiries in a professional and timely manner Monitor for critical site issues and escalate to proper channels for quick resolution Review and approve player deposits and withdrawal requests while conducting basic account investigations Required qualifications 2+ years' experience in a customer-focused role Knowledge of online gaming fraud, payments, and sportsbook tools preferred Experience with payment providers such as PayPal and card processing Familiarity with Customer Support tools like Intercom Strong organizational skills with the ability to multitask effectively
Customer Operations Associate in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.