Customer Operation Order Management Clerk

Customer Operation Order Management ClerkWhat To Expect As Customer Operations Order Management Clerk you will play a key role in delivering superior service to our customers across North America. In this role you will be responsible for reviewing, entering and managing customer orders accurately and efficiently. This role ensures that all orders are processed in a timely manner, coordinates with internal teams for fulfillment, and maintains high levels of customer satisfaction through accurate and organized order management.

This position will support our Customer Operations Teams across North America.Keys Responsibilities (to name a few)Monitor and process daily incoming orders for assigned Oracle based customers.Verify order details, pricing, product availability, and customer informationAdjust shipping dates to align with customer requirements and current transit timesCoordinate with warehouse, logistics, and procurement teams to ensure timely fulfillmentResolve common errors to progress orders through the order management systemMonitor order status and proactively resolve discrepancies or delaysCommunicate order updates, shipping information, and issues to customersMaintain accurate records of orders, invoices, and customer interactionsAssist with processing returns, exchanges, and cancellations as neededEnsure compliance with company policies, procedures, and service standardsAbout You1 year of relevant experience, preferably in a fast-paced customer service environmentBachelor's degree preferredProficiency in Microsoft Word, Excel, and familiarity with database systemsStrong written and verbal communication skillsDemonstrates confident decisiveness and a willingness to take action when addressing customer issues.High attention to detail with a proactive approach to time managementAbility to work independently while managing multiple priorities in a fast?paced environment.Must be legally authorized to work in the United States on a permanent basis without sponsorshipPAY & BENEFITSFull-TimeRelocation is not providedMedical, Dental, Vision insurance and other voluntary benefit options: benefits begin on the first day of the month immediately following your date of hireEligible for 3 weeks of paid vacation + 11 holidays (9 scheduled & 2 floating) + 8 sick days. All vacation days are accrued401(k): 3% company contribution and additional 3% company matchTuition Reimbursement