Customer Onboarding Specialist - LATAM (Fully Remote)

• First point of contact for new customers post-signup, guiding them to a live setup.
• Collaborate to understand goals and translate pain points into result-driven plans.
• Ensure smooth onboarding and high satisfaction through channel and AI configuration.

Responsibilities:

• Collaborate with customers to maximize platform value.
• Set up channels, AI agents, and automations for lead handling.
• Monitor satisfaction and platform usage, reporting on retention.

Qualifications:

• 2+ years in B2B SaaS onboarding, implementation, or customer success.
• Strong communication in Portuguese and English.
• Technical confidence with APIs, webhooks, and integrations.

What's in it for you:

• Competitive compensation and mental health allowance.
• Flexible working environment and hours.
• Virtual events and a supportive, global team culture.

Respond.io

Respond.io is an AI-powered business messaging platform helping companies manage customer conversations across chat, calls, and email in one place.

They are a globally distributed team with employees worldwide, fostering a diverse and inclusive culture.