Owning the customer journey post-sale, the full-time Customer Onboarding Manager will guide new Fastpath Assure customers through implementation, configuration, training, and adoption while working remotely. Key Responsibilities: Manage multiple customer onboarding and implementation projects from post-sale handoff through go-live Lead customer meetings, training sessions, and implementation status calls, ensuring understanding of Fastpath Assure capabilities Develop tailored onboarding plans and success criteria based on each customer's compliance objectives and technical requirements Required Qualifications: 3+ years of experience in customer onboarding, implementation, or project management within a SaaS, security, or compliance software environment Familiarity with Governance, Risk, and Compliance (GRC) concepts and experience with relevant business applications Strong project management skills with the ability to manage multiple concurrent onboarding engagements Excellent communication skills for translating technical work into business outcomes for diverse stakeholders Bachelor's degree in Business, Information Systems, Accounting, or a related field, or equivalent practical experience
Customer Onboarding Manager in workfromhome at Unknown Company
This position is listed as contract and able to be worked remotely.