Customer Logistics Manager

Managing day-to-day order-to-cash execution, the full-time remote Customer Logistics Manager will oversee Customer Service and Logistics operations teams, ensuring seamless order processing, transportation scheduling, and a positive customer experience. Key responsibilities Provide hands-on management of Customer Service staff and Logistics Specialists for executing domestic and international customer orders Organize daily team workflow, including order scheduling, transportation dispatch coordination, and issue resolution Maintain and update operational business intelligence dashboards and metrics to track order-to-cash performance and delivery statuses Required qualifications Bachelor's degree or equivalent combination of education and experience 7-10 years of experience managing customer service, order execution, or logistics operational teams, preferably in a CPG environment Proven experience in managing order-to-cash execution, carrier operations, and transportation dispatch Hands-on experience with ERP systems for order management and logistics execution, preferably Oracle ERP Strong proficiency in computer systems, including EDI and Excel