Guiding self-storage operators through the onboarding process, the full-time Customer Journey Specialist will manage implementation projects, provide system configuration and training, and offer advanced troubleshooting support in a remote setting. Key responsibilities: Own end-to-end onboarding projects for SC Navigator, managing timelines and customer tasks Deliver live training sessions on daily workflows and support third-party integrations during go-live Serve as a subject matter expert for complex support cases, providing real-time troubleshooting and data analysis Required qualifications: 2-4 years of experience in SaaS customer onboarding, implementation, or technical support Experience handling complex technical support cases Strong organizational skills with the ability to manage multiple priorities simultaneously Familiarity with databases, payment processing systems, and APIs Ability to analyze technical information and communicate findings to diverse audiences
Customer Journey Specialist in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.