Customer Intake Specialist

To support a growing Customer Intake Department, the full-time Customer Intake Specialist will manage the intake process by entering new orders, verifying information, and handling customer communications remotely during extended evening hours. Key responsibilities Monitor queues for new orders, updates, and service cancellations while ensuring accurate data entry into the system Communicate with customers and referring sources to gather necessary information and resolve discrepancies in orders Complete standard intake processing tasks, including answering calls and emails, while maintaining productivity during evening hours Required qualifications Must be legally authorized to work in the United States without employer sponsorship Minimum associate degree in a healthcare-related field is preferred Proficiency in Microsoft Office applications is required Ability to type at least 40 words per minute Experience with handling confidential health information in compliance with HIPAA guidelines