Customer Intake Associate

Seeking a dependable and technology-savvy Customer Intake Associate for a full-time hourly remote position, responsible for managing high-volume inbound and outbound customer calls, scheduling appointments, and performing administrative tasks while maintaining productivity throughout the workday. Key responsibilities: Handle high-volume inbound customer calls and provide professional service Make outbound calls to leads and assist customers with scheduling energy assessments Document customer interactions and maintain accurate records in Salesforce and other systems Required qualifications: High school diploma or equivalent 2+ years of experience in high-volume customer service or similar environments Strong computer skills with the ability to navigate multiple systems simultaneously Experience with Salesforce, Five9, or similar CRM systems (preferred) Ability to work independently and manage multiple priorities in a fast-paced environment