To support a growing e-commerce team, the full-time Customer Happiness Representative will engage with customers through various channels, become a product expert, and resolve challenges efficiently while working remotely from Montreal, Quebec. Key responsibilities Enhance customer interactions through emails, live chats, social media, phone calls, and video consultations Become a product expert by staying updated on products, launches, and promotions Resolve customer concerns regarding orders, checkout, or product assembly swiftly and professionally Required qualifications One year of experience in customer service with notable achievements Proficiency in both English and French Comfort with innovative technologies, including AI tools like ChatGPT Availability to work evenings and weekends, with a 40-hour work week Previous customer service experience in a contact center is beneficial but not required