Customer-Focused Branch Operations Lead

Chase is seeking a Branch Operations Lead in Ohio to partner with the Branch Manager and frontline teams. You will help ensure accurate transactions, manage lobby flow, and promote self-service options while upholding our policies and control standards.

You'll lead day-to-day branch operations, train and educate staff, review procedures, and support loss prevention, audits, and compliance. The role emphasizes customer care, community presence, and reliable, secure service.