Customer-Facing Project Manager

Customer-Facing Project Manager (Onboarding & Delivery)At Hyve Solutions, we partner with some of the world's leading technology companies to deliver scalable infrastructure and operational excellence. We're looking for a Customer-Facing Project Manager to lead high-impact customer engagements from onboarding through delivery.In this role, you will be the primary liaison between Hyve and our customers, ensuring a seamless experience from initial integration to steady-state operations. You'll work cross-functionally across Sales, Engineering, IT, and Operations to translate customer needs into successful delivery outcomes.What You'll DoOwn the Customer ExperienceServe as the primary point of contact for customers throughout onboarding and project deliveryBuild trusted relationships and ensure clear communication, alignment, and confidenceLead customer-facing meetings including onboarding, status updates, and executive reviewsProactively manage expectations, risks, and escalationsDrive Project DeliveryDevelop and manage project plans, timelines, and deliverables aligned to customer and business goalsLead projects across relevant phases, including discovery, integration, testing, deployment, and stabilization based on scope and complexityCoordinate cross-functional teams to ensure on-time, high-quality deliveryTranslate Customer Needs into ActionLead discovery sessions to define business, technical, and operational requirementsConvert customer requirements into actionable plans and aligned internal executionEnsure alignment between customer expectations and Hyve's capabilitiesEnsure Readiness & ExecutionValidate that all key inputs are in place, including data, integrations, and operational readinessIdentify and resolve gaps that may impact timelines or delivery qualityLead Governance & Decision-MakingManage risks, issues, and dependencies across projectsDrive alignment on priorities, trade-offs, and delivery plansEnsure customer requirements are clearly defined, validated, and feasible before executionSupport Successful Launch & StabilizationLead go-live readiness and transition to operationsSupport post-launch stabilization and ensure customer successImprove & ScaleCapture feedback and lessons learned to improve delivery processesContribute to scalable, repeatable onboarding frameworksWhat You Bring5+ years of project management experience in customer-facing environments (technology, manufacturing, or operations preferred)Experience managing customer relationships, including executive stakeholdersExperience with onboarding, implementation, or integration projectsStrong communication, stakeholder management, and problem-solving skillsAbility to manage multiple projects in a fast-paced environmentFamiliarity with Agile, Waterfall, or hybrid delivery approachesPMP or similar certification is a plusWho You AreA customer-first thinker who measures success through customer outcomesA strong communicator who bridges business, technical, and operational teamsHighly organized and execution-focusedComfortable working in dynamic environmentsA proactive problem-solverPassionate about scalable, repeatable processesWillingness to travel domestically and internationally to support project sites may be required as business needsCompensation: The anticipated base salary range for this position is $100,000-125,000 annually.

Actual compensation will be determined based on experience, skills, qualifications, and business needs.What's in it for youBenefit InsuranceFlexible Spending Account (FSA)Health Savings Account (HSA)Mental Health Care401K with matchPaid Holidays, Vacation & Sick DaysTuition ReimbursementPerks at WorkLEAP ProgramMyFlexPayWe are an Equal Opportunity Employer and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other legally protected status. We are committed to creating an inclusive environment for all employees.