Customer Experiences Operations Coordinator

Customer Experience Operations CoordinatorCohesity is a leader in AI-powered data security and management. Aided by an extensive ecosystem of partners, Cohesity makes it easy to secure, protect, manage, and get value from data — across the data center, edge, and cloud. Cohesity helps organizations defend against cybersecurity threats with comprehensive data security and management capabilities, including immutable backup snapshots, AI-based threat detection, monitoring for malicious behavior, and rapid recovery at scale.The Customer Experience team at Cohesity is on a mission to deliver world-class executive customer experiences and engagement.

Our team is customer-obsessed, and focused on accelerating revenue growth, strengthening trusted executive partnerships, and consistency reinforcing Cohesity's market leadership.As the Customer Experience Operations Coordinator, you will support the Executive Briefings and Corporate Events managers in crafting memorable customer experiences. Reporting to the Sr. Director, Corporate Events, you will work with a high level of confidence, be highly organized and detail-oriented with exceptional prioritization, organization and project management skills.This is a great fit for someone who is highly organized, comfortable working across finance and procurement systems, and energized by keeping behind-the-scenes operations running smoothly and accurately.How You'll Spend Your Time Here:Plan all EBC logistics including briefing room setup, promotional items and welcome amenitiesManage EBC briefing documents and post event evaluations and surveysManage the briefing platform to ensure accurate and branded engagement detailsProvide on-site support and manage day-of logistics for HQ executive briefings, including speaker readiness, speaker transitions, room setup, catering, materials set up and other operational support to ensure a polished and seamless experience for attendees.Oversee EBC room maintenance and inventory in partnership with Facilities teamsCoordinate logistics for customer engagements: scheduling, catering, lodging, transportation, and other special requestsPrepare meeting spaces and materials: agendas, name tents, badges, A/V setup, personalized collateral, and welcome screensBuild Splash microsites for corporate events and tradeshows and manage attendee invitation and approval process.Open and process purchase requisitions (PRs) for events, ensuring accurate coding, approvals, and timely submissionTrack purchase order expenses against event budgets and flag discrepancies to Event ManagersCreate, update, and manage Jira tickets to support event workflows, requests, and cross-team handoffsCoordinate shipping, receiving, and inventory tracking of EBC and events swag, booth assets, and other event materialsReconcile invoices with vendors, finance, and procurement teamsMaintain organized records of contracts, POs, and vendor documentation for reporting purposesServe as a point of contact for vendors and internal stakeholders on operational/administrative questions (billing, shipping status, ticket updates)Monitor PR approvalsShip and track to ensure materials arrive on time for each eventSupport the Events and EBC team with general administrative tasks: department credit card expense tracking and budget status reportingHelp maintain and improve internal operations processes (PR templates, Jira workflows, shipping checklists) to increase team efficiencyWorking knowledge of Salesforce (SFDC), including account/opportunity lookups, identifying account owners for meeting routing, and creating and managing campaigns for lead tracking.We'd Love to Talk to You If You Have Many of the Following:2-3 years' experience in hospitality, concierge service, or eventsThis is a Cohesity HQ-based position requiring in-office 3 days a weekDetail-oriented, polished, articulate with ability to manage multiple tasks at onceTools: MS365 with strong proficiency in Excel and PPT, Nexus or briefing tool like Briefing Edge, CRM proficiency.

Familiarity with Splash, Jira (or comparable workflow tool) and Coupa are a plus.This is a high visibility role with executive interaction in most executive briefings in our headquarters.Demonstrated ability to leverage AI tools to enhance productivity, streamline workflows, and support decision making.Pay Range: $119,700.00-$133,000.00The compensation noted above is based on an annualized hourly rate assuming normal full-time employment.Equal Employment Opportunity Employer (EEOE) Cohesity is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.