Serving as the Business Owner for assigned customer- and associate-facing technology platforms, the full-time remote Customer Experience Technology Manager will ensure these platforms deliver exceptional experiences while collaborating with various departments to identify issues, prioritize enhancements, and shape future capabilities. Key responsibilities Monitor platform health and identify enhancement opportunities to improve customer and associate experiences Develop multi-year platform roadmaps and manage relationships with strategic technology vendors Lead business acceptance testing and validate delivered capabilities while defining business requirements Required qualifications Bachelor's degree or equivalent experience 7+ years in Customer Experience and Digital, Product, Technology, Business Analysis, or Operations 5+ years of management experience Experience serving as a business owner for enterprise technology platforms Strong executive communication and vendor management skills