We're on the lookout for friendly, dependable, and detail-oriented individuals to join our customer experience team! This entry‑level position is perfect for someone eager to jumpstart a career in the insurance industry. No prior insurance experience? No problem — we’ll teach you what you need to know.
As a Customer Service Representative, you’ll be the point of contact for policyholders. Your mission? Make sure customers feel heard, supported, and well-informed — whether they’re asking questions about their policy, filing a claim, or just trying to understand their coverage.
What You’ll Be Doing:
- Respond to customer inquiries via phone, email, and chat in a professional and positive manner
- Assist policyholders with claim updates, coverage questions, and claims process
- Document all customer interactions accurately in our system
- Collaborate with internal teams to ensure customer issues are resolved efficiently
- Deliver top‑tier service that builds customer loyalty and trust
What We’re Looking For:
- High school diploma or equivalent required; some college is a plus
- Excellent communication skills — you know how to listen, empathize, and explain clearly
- Strong attention to detail and problem‑solving skills
- Comfortable using basic computer programs and learning new software
- A team player who’s also self‑motivated and able to work independently
- Prior customer service experience is helpful, but not required
- A willingness to pursue insurance licensing to expand your responsibilities and advance within the role
Why You’ll Love Working Here:
- Comprehensive on‑the‑job training — we set you up for success
- Supportive team environment that values growth and development
- Opportunity to grow within the company (we love to promote from within)