Focusing on enhancing customer interactions, the full-time remote Customer Experience Strategist will manage the customer journey, implement a Voice of Customer program, and drive measurable improvements in satisfaction, loyalty, and revenue across multiple brands. Key responsibilities Develop and execute strategies to improve customer satisfaction scores and reduce customer effort throughout the customer journey Collaborate with cross-functional teams to identify friction points and deliver actionable recommendations for enhancing customer experience Establish and maintain a structured Voice of Customer program to gather insights from various feedback sources Required qualifications Bachelor's degree in Marketing, Business, Customer Experience, Communications, Psychology, or a related field Minimum years of experience in Customer Experience, Digital Experience, Marketing Strategy, UX, or Customer Insights Proven experience in improving customer journeys using data and customer feedback Strong analytical skills with the ability to interpret qualitative and quantitative data Experience working collaboratively with marketing, digital, and operational teams