Customer Experience Strategist

To enhance customer interactions, the full-time remote Customer Experience Strategist will research trends, collaborate with business leaders on vision statements, and lead the implementation of customer experience strategies. Key responsibilities Research and prioritize emerging experience trends to improve customer interactions Collaborate with stakeholders to create vision statements and long-term product strategies Document customer journey maps and facilitate innovation events across the company Required qualifications Bachelor's degree in a business or technology-related field or equivalent work experience 5-8 years of professional experience in customer experience-related roles Demonstrated experience in researching trends and interviewing stakeholders Knowledge of driving product ideas from concept to prototype Experience leading voice of the customer (VoC) efforts at an enterprise level