Customer Experience Specialist

• Our Client Experience team is crucial to making our clients feel supported throughout their care journey.
• As a CX Specialist, you'll manage inbound communication and be the primary point of contact for clients.

You Will:

• Serve as the primary point of contact for clients across email, phone, and text.
• Build trusted relationships and partner cross-functionally to resolve issues quickly.
• Identify recurring client pain points and continuously improve workflows.

About You:

• Bring 2-5 years of client-facing experience in a fast-paced startup or healthcare environment.
• Exceptional communication skills, highly organized, and proactive in solving problems.
• Passionate about delivering exceptional client experiences and improving outcomes for autistic adults.

Our Culture:

• We are a mission-driven team with a mix of thoughtfulness, kindness, and high performance.
• We set ambitious goals and integrate perspectives from clinicians and autistic self-advocates.
• Our operating principles include Clients First, Find a Way, Raise the Bar, and Be a Good Person.

We deliver specialized mental health services for autistic and neurodivergent adults, covered by insurance. We are a mission-driven, high-ownership team growing 3x year over year with thousands of active clients and 1,000+ clinicians.